Service & Operations
Maximum system availability through professional monitoring, maintenance and operations management, securing the long-term return on your energy investment.
Professional operations for maximum system availability
Every hour of unplanned downtime costs you money and jeopardises the amortisation plan for your investment. Professional operations management is therefore not an optional add-on, but an integral part of every economically viable energy project.
Ampere Dynamic manages over 100 installations with a cumulative 50 MWp of installed solar capacity in Switzerland. Our AD Service Desk responds to critical fault reports within 2 working days, with a concrete recommendation for action, not just an acknowledgement of receipt.
Our service packages compared
Three packages cover every level of support, from digital baseline monitoring to a premium all-round service. Plus and Prime extend the baseline monitoring with physical site visits, documented condition reports and proactive maintenance.
The services in detail
Remote and performance monitoring
| Basic | Plus | Prime | |
|---|---|---|---|
| System monitoring, we keep an eye on your installation: We record and analyse critical fault reports from the manufacturer’s monitoring system. This lets us spot potential faults early and keeps your solar system running reliably and efficiently. | Included | Included | Included |
| Monthly review of system performance: We check the output of your solar system every month. If we find anomalies or room for optimisation, you receive a clear recommendation for action, so your system keeps working efficiently. | Included | Included | Included |
| Fast support for critical fault reports: For critical fault reports, our AD Service Desk gives you a concrete recommendation for action within two working days. This gets your system back to optimal operation quickly and keeps downtime to a minimum. | Included | Included | Included |
Including annual site visits
| Basic | Plus | Prime | |
|---|---|---|---|
| Regular visual inspection of your solar system: We inspect the module surfaces of your solar system for visible damage and assess the degree of soiling. This keeps your system in good condition and delivering its full output. | Not included | Included | Included |
| Visual inspection of system components: We visually check the accessible outdoor cabling and the inverters, including the fan unit. We also test the AC disconnect switch to ensure the safety and reliability of your solar system. | Not included | Included | Included |
| Condition report for your solar system: We prepare a detailed report on the current condition of your solar system, with clear recommendations on the maintenance and repairs it needs, so it stays reliable and efficient for the long term. | Not included | Included | Included |
All-round service
| Basic | Plus | Prime | |
|---|---|---|---|
| Maintenance schedule for your solar system: We plan sensible service dates for your system and remind you of them in good time. Your solar system stays productive and well looked after. | Not included | Not included | Included |
| Drone inspection (with or without thermography): Aerial images quickly show where something is wrong; on request with thermal imaging for pinpoint fault finding. | Not included | Not included | Included |
We are happy to clarify which package suits your system in a no-obligation conversation.
Add-on modules and individual services
Whichever package you choose, you can extend your maintenance contract with specialised modules or book individual services without a subscription.
Bookable modules
Storage Plus
Support for your battery storage: checks of connections and software, firmware updates and a test of the emergency power function, so your storage operates safely and efficiently.
eMobility Plus
Support for your charging infrastructure: inspection of charging points, measurement of charging output, software updates and complete documentation.
How we secure your operations
Our operations management process
Inventory and monitoring setup
At the start of the contract we record all technical parameters of your system and set up monitoring in the AD Service Desk.
- Technical system inventory and documentation
- Integration into the AD monitoring dashboard
- Definition of individual alert thresholds
Continuous remote monitoring and reporting
We check system performance and fault reports every month. Critical incidents are escalated within 2 working days.
- Automatic fault report capture around the clock
- Monthly performance report with benchmark
- Proactive escalation of critical deviations
On-site maintenance and inspection (Plus/Prime)
Once a year our technicians visit your installation and prepare a condition report with prioritised maintenance recommendations.
- Visual inspection of module surfaces and inverters
- Measurement and documentation of system condition
- Written report with specific recommended measures
Proactive optimisation and expansion
We point out optimisation potential early: cleaning, repowering, or expansion with storage or charging points.
- Recommendations on repowering or module expansion
- Direct coordination with our engineering teams
Certified and award-winning
Swiss Logistics Award 2024 for the high-tech charging infrastructure for electric trucks at the Hugelshofer Group, one of the largest in Europe (as of 2024), delivered by Ampere Dynamic together with partners.