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Support Desk

Report a fault, retrieve documents, track tickets: the Ampere Dynamic service desk offers 24/7 self-service for your PV and BESS systems.

Your service desk — direct access to solutions

Question about your system. Document needed. Fault to report. Our service portal offers a wide range of self-service options so you can reach a solution without waiting.

For more complex problems, create a service ticket in just a few clicks — our technical team takes over and keeps you informed of progress throughout.

Login Service Desk

Do you prefer direct contact?

Not every problem can be resolved digitally. For strategic consultations or complex faults that a ticket alone cannot cover, you can reach us directly during our business hours.

Monday – Friday: 09:00–11:45 and 13:00–17:00

Phone: +41 (0)44 204 28 02

Email: service@ampere-dynamic.ch

All services and response times included in our service subscription are documented on the Service & Operations page.

Your portal – your advantages

Available around the clock

Access our services at any time — even outside business hours and at weekends.

Immediate problem resolution

Receive direct answers for many queries through our constantly growing knowledge base.

Transparent processing

Create a ticket with just a few clicks and track the entire processing procedure online.

Direct communication

Communicate directly via your ticket with the responsible expert — including file and image uploads.

Complete history

Access the full history of all your previous service requests and their solutions.